Thank you for shopping with See Lankan Crafts. We strive to provide you with the highest quality, authentic Sri Lankan crafts. Please read our return and refund policy carefully.
- Eligibility: Returns and refunds are only available for items that are defective or damaged upon receipt.
- Condition: To be eligible for a return or refund, the item must be unused and in the same condition that you received it, along with the original packaging.
How it works
- Report an Issue: If you receive a damaged product, please notify us via WhatsApp within one day of receipt, including a photo of the damage. The supplier will determine the resolution, which may include providing a replacement or refund.
- Return Authorization: Upon review, our team will provide instructions on how to return the item if required by the supplier.
Replacement of Damaged Goods
- Replacement Process: If the supplier agrees to replace the damaged product, they will cover the delivery cost for the replacement. If the supplier requires the damaged product to be returned, the cost of returning the product will be borne by the supplier. You will not incur any additional charges.
- Timing: The supplier will arrange for the damaged product to be collected, and the replacement will be provided within seven days. If the replacement is not provided within this timeframe, we will issue a refund.
Refund Process
- Refund Eligibility: If a refund is agreed upon, it will be processed within seven days of confirming the damage.
- Return Requirements: The damaged product must be returned if requested by the supplier. Delivery costs for the return will be covered by the supplier.
- Method: Refunds will be issued to the bank account provided by you.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@seelankancrafts.com.