Registration Requirements: To register as a supplier, you must have a Gmail address and a WhatsApp phone number.

Pre-Registration Video: Before completing your supplier registration, please watch the provided YouTube video to gain a comprehensive understanding of our registration process.

Product Submission: Following registration, you will have the opportunity to submit details about your products through a Google Form.

Accuracy of Information: Ensure that all information entered about your products is accurate.

Product Variants: If your product is available in multiple sizes or colors, submit each variant separately via the Google Form.

Product Photography: Submit clear photographs of the products with a white background. These images will be used for advertising purposes.

Order Delivery: You must arrange for the delivery of the order to the courier company within 24 hours after order confirmation. You may choose any courier company (package tracking should be available); however, you are fully responsible for the delivery.

Pricing: When setting the price for your product, please ensure to include the cost of packaging as well.

Commission: We will retain a 10% commission from the selling price of the goods, excluding delivery charges.

• Example: Selling price (excluding delivery charges) = Rs.500
• Commission amount (500 X 10%) = Rs.50
• Amount payable to you = Rs.450

Delivery Charges: You may set a delivery charge between Rs.100 and Rs.1000 or can offer free delivery.

Post-Submission Modifications: After submitting an item through the Google Form, it will be listed in your store. You may make changes to the listing, except for the delivery charge. To modify the delivery charge, please inform us via WhatsApp.

Packaging: Ensure that your products are properly packaged to prevent damage during shipping. You are fully responsible for any damage or loss that occurs.

Handling Damaged Goods: In the event of damage, you have two options:

• Option 1: Refund the full amount to the customer – If the damaged goods are returned to you, you must collect them from the customer and bear the delivery cost. We will reimburse the commission we have collected.
• Option 2: Provide replacement goods – If the damaged goods are returned to you, you must collect them from the customer and bear the delivery cost. When sending the replacement, you are responsible for the delivery charges and must ensure delivery within one week of the commitment. Failure to deliver within seven days will result in a full refund to the customer.

Order Fulfillment: You must dispatch the order to the customer within five days of receiving it. Failure to deliver within the specified timeframe will result in order cancellation.

Receipt Submission: After handing over the order to the courier service, send a clear photo of the receipt, including the order number, courier service name, delivery identification number, and date, to us via WhatsApp. 

Order Rejection: If you choose not to accept an order, promptly change the order status to “Cancelled” and provide a proper explanation.

Package Contents: Ensure that the package contains only the ordered goods. You will be held responsible for any errors.

Branding Restrictions: Packages must not include any branding, phone numbers, or other identifying information. Non-compliance will result in the termination of your membership.

Reverse Withdrawal (Cash on Delivery Transactions): Once your reverse withdrawal balance exceeds Rs. 500, you must pay the balance by the specified date. Failure to do so will result in your account being disabled for selling, and you will no longer be able to sell any products.

Withdrawal Requests (PayHere Transactions): When your account withdrawal balance exceeds Rs. 1000, you may request a withdrawal for sold goods. Payments will be credited exclusively to the account number you provide. A fee of Rs. 30 will be applied to each withdrawal request.

Store Status: Notify us promptly if you need to temporarily or permanently disable your store. If any change occurs to the stock, please update the store as soon as possible.

Vendor Communication Policy:

• Prohibition: To ensure a smooth and professional experience for all our customers, vendors are strictly prohibited from directly or indirectly communicating with customers once an order is placed. This includes, but is not limited to, phone calls, emails, messages, or any other form of direct contact.
• Consequences of Non-Compliance:
  • Immediate Termination: Any violation of this policy will result in the immediate termination of your vendor account.
  • Permanent Ban: Vendors who do not adhere to these guidelines will be permanently banned from our platform.
  • Legal Action: Depending on the severity of the violation, legal action may be taken to protect the interests of our customers and our platform.

Vendor Compensation Policy (for Failed Delivery and Rejected Orders)

• Cash on Delivery (COD) Orders: In the event of a rejected or failed delivery for a COD order, vendors will only be reimbursed for the delivery and return fees if the customer pays back the amount. If the customer does not repay the delivery and return fees, they will be barred from placing any future orders on our platform, including PayHere orders, until the outstanding amount is settled. We will not charge any sales commission for these orders.
• PayHere Orders: For PayHere orders that are rejected or fail to be received, we will deduct the delivery and return charges from the refund given to the customer and provide this amount to the vendor. No sales commission will be charged for these orders.